OUR policies
Booking, Cancellations & Weather
When you book an appointment with T & L Auto Detailing, we reserve a dedicated time slot and route our mobile unit specifically to your location.
Cancellations: We require a minimum of 24 hours' notice to cancel or reschedule an appointment without penalty. Cancellations made within 24 hours will result in the forfeiture of your deposit.
Weather Restrictions: As a mobile operation, our exterior services are dependent on Southern Ontario weather. We cannot perform exterior washes in the rain, high winds, or freezing temperatures. If the forecast is unsafe for our equipment or your vehicle's clear coat, we will reschedule your appointment to the next available date with zero penalty to your deposit.
Mobile Service Requirements
To provide our mobile detailing services at your location, we require access to the following utilities:
Electrical Power: We require access to a standard 120V electrical outlet. Because our professional-grade vacuums and extractors pull significant power, we ask that you provide an outlet on a dedicated 15-amp circuit (such as an exterior garage outlet) to prevent tripping household breakers.
Water Supply: We require access to a functioning exterior water spigot to connect our pressure washing system.
Workspace: We require a safe, legal parking space to perform the detail (a driveway, private lot, or spacious street parking). We cannot detail vehicles parked in busy commercial traffic lanes or underground parking garages that lack utility access.
Vehicle Condition & Liability
We treat every vehicle with meticulous care, utilizing safe, professional-grade techniques. However, T & L Auto Detailing is not responsible for pre-existing damage that may become visible once the vehicle is thoroughly cleaned.
Hidden Damage: Scratches, swirl marks, paint chips, peeling clear coat, and interior fabric tears are often concealed by heavy dirt and grime. We will not be held liable if these pre-existing flaws are revealed during the detailing process.
Personal Belongings: We ask that you remove all personal belongings, valuables, and garbage from the vehicle prior to our arrival. We will not clean inside closed center consoles or gloveboxes unless explicitly requested and emptied.
Child Safety Seats: Due to strict liability and safety regulations, we will not remove or reinstall infant or child car seats. If you would like the seat and the area underneath it cleaned, please remove the car seat prior to your appointment.
Privacy & Client Data protection
T & L Auto Detailing respects your privacy. To facilitate our mobile services, we collect basic personal information including your name, address, phone number, and vehicle details.
How We Use Your Data: Your home address is used strictly for routing our mobile unit to your location. Your phone number is used for appointment reminders, arrival notifications, and post-service follow-ups.
Data Protection: We will never sell, trade, or share your personal information or contact details with third-party marketing companies. All payment processing is handled securely through our encrypted booking platform, and we do not store your raw credit card information on our servers.